The support team took my other email (*****@***.com) off from being the owner and sent...

GetHuman-gameins's customer service issue with ROBLOX from March 2019

16 views
 | 
30294 similar
 | 
0 following
Help with my ROBLOX issue
First: share to improve GetHuman-gameins's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-gameins's next move: call ROBLOX.
The best way to get your problem resolved is to tap the button below to start calling ROBLOX. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-gameins may need:
Account holder name, Billing address, and Email address on account
The issue in GetHuman-gameins's own words
I was trying to get my account back. ... The support team took my other email (*****@***.com) off from being the owner and sent this email (*****@***.com) a verification request but they changed the password and didn't tell me what the new password was so I couldn't log in to verify the email and I can't change the password because they removed all of my emails so my account doesn't have an email linked to it. Now, I don't have a roblox account. I don't know how I could get this account back but I guess you could change the account password to the past account password then I could log in and verify the email. I know the past password.
What was really frustrating is that their support team uses copy and pasted messages and doesn't read you requests, they just look at the category and give you the copy and pasted email.
They could change the account password to the past account password then I could log in and verify the email.
I've bought robux on ROBLOX and I've had my account for three years now.
I've tried to reset my password but they removed my emails, I've tried ALL of my password ever made, I've emailed the support team with detailed requests multiple times and I've tweeted at them multiple times.
I have an issue with ROBLOX too
How GetHuman-gameins fixed the problem
We are waiting for GetHuman-gameins to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get ROBLOX's attention and get better help faster. Tap below to get started.
Having ROBLOX issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-gameins fixes it.
This email address isn't valid

ROBLOX

ROBLOX
Customer service issue
Reported by GetHuman-gameins
Mar 13th, 2019 - 5 mons ago
I have an issue with ROBLOX too
Not resolved
Seen by 16 customers so far
Similar issue to 30294 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-gameins started working on this issue
Mar 13th 5:04pm