I got to email at * in the morning from you saying your password has been changed if th...

GetHuman2465005's customer service issue with ROBLOX from March 2019

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If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman2465005's own words
I got to email at * in the morning from you saying your password has been changed if this is not you click here. Well I didn't get up tell a couple hours later end scene it yesterday I bought my son $** in Robux that is all gone we can't log into his account. He is autistic and he loves this game more than anything else in the world. Also he was logged in earlier and it wouldn't let him play any games because it said something about restricted settings in the settings so I guess we have a * digit password that I cannot figure out but now it won't even let us login to Roblox please contact me. My phone number is ***-***-**** and my E-mail is Guess***@Gmail.com
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ROBLOX

Customer service issue
Reported by GetHuman2465005
Mar 12th, 2019 - 5 mons ago
I have an issue with ROBLOX too
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Seen by 5 customers so far
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Items needed
Account holder name
Billing address
Email address on account
Timeline
GetHuman2465005 started working on this issue
Mar 12th 9:45pm