If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-brendonu's own words
I bought a $** dollar giftcard and used it. I gave my friend my pass to make an outfit for me. Next morning, I was logged out. The last password I had was "helloagain", and it didn't work. I'm starting to get a bit suspicious of my friend. The user was poppyaesthetics. I got it like half a week ago and I totally forgot to put my verification. I even have proof this account is mine. Please reset the account, thank you.
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