Roblox Fastcard a scam??! No robux after redemption!

GetHuman-oksanaa's customer service issue with ROBLOX from February 2019

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The issue in GetHuman-oksanaa's own words
I redeemed the card in the app to buy robux. While the app confirmed the transaction, it never credited *,*** robux to my account. ... No robux were credited to my account after I redeemed $** Roblox Fastcard in the app. The fifty dollar gift card went to waste. That's outrageous! Refund me my money or credit *,*** robux to my account!
I want Roblox to credit *,*** robux to my account Theawesome*MATH
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What Do I Do If My Roblox Account Was Hacked?How Do You Change Your Username and Password on Roblox?How Do I Report Missing Robux to Roblox?What Do I Do If My Roblox Account Was Hacked?
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ROBLOX

Roblox Fastcard
Customer service issue
Reported by GetHuman-oksanaa
Feb 17th, 2019 - 8 mons ago
I have an issue with ROBLOX too
Fixed
Seen by 7 customers so far
Similar issue to 26375 others
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Items needed
Account holder name
Billing address
Email address on account
Timeline
GetHuman-oksanaa started working on this issue
Feb 17th 1:28am
GetHuman-oksanaa indicated the issue is not fixed yet.
Feb 20th 11:29am
GetHuman-oksanaa indicated the issue is not fixed yet.
Feb 20th 11:30am