If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-jayjupda's own words
I went to the contact us page on roblox and they sent me articles that were related but didnt help with the situation. When I made my account I did not have a email at the time so I do not have a email for that account, meaning I cant reset my password. My friend signed me up to a free robux site with my password as a joke but didnt expect it to get hacked, but it did a month later. I can provide billing information for proff but that is all I really have
GetHuman-jayjupda did not yet indicate what ROBLOX should do to make this right.
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