I was playing Roblox a guy came up to me and said I know you and I said hi and he said...

GetHuman2052174's customer service issue with ROBLOX from January 2019

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If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman2052174's own words
I was playing Roblox a guy came up to me and said I know you and I said hi and he said I will hack your and his name is marzbutler* and my name is pokediger*
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ROBLOX

Customer service issue
Reported by GetHuman2052174
Jan 28th, 2019 - 5 mons ago
I have an issue with ROBLOX too
Not resolved
Seen by 8 customers so far
Similar issue to 23470 others
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Timeline
GetHuman2052174 started working on this issue
Jan 28th 1:10am