Dear ROBLOX.*** I have recently been hacked I was able to change my passwor...

GetHuman2029068's customer service issue with ROBLOX from January 2019

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If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman2029068's own words
Dear ROBLOX.*** I have recently been hacked I was able to change my password but they were able to get into my account again, they change the email linked to the account so I couldn’t reset my password anymore. Thankfully I got an email saying that the email got changed so I was able to reset my password but just this morning I got hacked again by the same person I got locked out of my account, and the hacker has been playing games on my account stealing all of my ROBUX which I had **** of and now I have zero and messaging all of my friends. They’ve change my password for times and the email two times I can’t reset the email because of the pin. I like the account I have so I don’t want to get rid of it. I asked that you please ban this person so that they don’t do it to anyone else and they don’t do it to me:*Neon*unicorn* *THEY ARE A HACKER!** Sincerely,* roman***********Sent from my iPad
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ROBLOX

Customer service issue
Reported by GetHuman2029068
Jan 24th, 2019 - 3 mons ago
I have an issue with ROBLOX too
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Timeline
GetHuman2029068 started working on this issue
Jan 24th 11:34am
GetHuman2029068 confirmed the issue is fixed. Hooray!
Jan 24th 11:34am
GetHuman2029068 shared this issue with others over email
Jan 24th 11:34am