If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-naomicel's own words
Well, today this morning, I was playing prison life. Then there was this guy on roblox. His account was "Richirocker." He asked me if I wanted cheat codes to Roblox. I said yes. So then he said add me as a friend and leave the game. Then I said like now? And then he punched me in the game and said yes. Then I got scared and said ok. Once I left the game, he asked me if I trust him. And then he said it again. I said yes. So then he said give me your account password only if you trust me. I gave it to him being nervous and scared of what he was going to say or do. After like a minute or so, I changed my mind. Then I typed wait. The message didn't deliver. Then I typed up hello and other words that I forgot. Then I realized I just got hacked. Then I tried signing out and back in. Once I put my passcode and clicked enter, it said that my passcode was incorrect. Then I tried that one more time and still said incorrect password. I blew up because that was my favorite account and the only account that has robux and all my data saved there since I was *. Right now, I'm ** years old. Is it possible for you guys to reactivate my account and make sure it isn't hacked. And can you also ban Richirocker from Roblox so that he hack others like he did to me? Thank you.
GetHuman-naomicel did not yet indicate what ROBLOX should do to make this right.
I have an issue with ROBLOX too
How GetHuman-naomicel fixed the problem
We are waiting for GetHuman-naomicel to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common ROBLOX customer problems.