I haven't played Roblox for atleast a year. When I came back to play with some friends...

GetHuman-connorfe's customer service issue with ROBLOX from January 2019

21544 similar
0 following
Help with my ROBLOX issue
GetHuman-connorfe's next move: call ROBLOX.
The best way to get your problem resolved is to tap the button below to start calling ROBLOX. We will check on you later to see if it's fixed or needs to be escalated.
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-connorfe's own words
Tried logging into my account after a while. ... I haven't played Roblox for atleast a year. When I came back to play with some friends, I wasn't able to log onto my account. (This happened a week ago.) I then found out that my account was hacked, and whoever hacked it proceeded to follow and friend a group of Robux scam bots.**I tried using my username, my email, and even my phone number to attempt to log back in, but every attempt gave me "incorrect username or password".**I sent Roblox's "customer service" * tickets adressing the problem, with no response to the situation. The username of my account is: silverwing****.
It would be nice if Roblox allowed me to set the email and password of my account to something a lot harder to find out.
I've been with Roblox ever since ****.
Sent Roblox * support tickets, with no response to either.
I have an issue with ROBLOX too
How GetHuman-connorfe fixed the problem
We are waiting for GetHuman-connorfe to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common ROBLOX customer problems.
What Do I Do If My Roblox Account Was Hacked?How Do You Change Your Username and Password on Roblox?How Do I Report Missing Robux to Roblox?What Do I Do If My Roblox Account Was Hacked?
Do you have a customer issue as well?
We can help you get ROBLOX's attention and get better help faster. Tap below to get started.
Having ROBLOX issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-connorfe fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-connorfe
Jan 16th, 2019 - 9 mons ago
I have an issue with ROBLOX too
Seen by 15 customers so far
Similar issue to 21544 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Account holder name
Billing address
Email address on account
GetHuman-connorfe started working on this issue
Jan 16th 3:59am
GetHuman-connorfe indicated the issue is not fixed yet.
Jan 19th 4:16pm