Before contacting them, items GetHuman-mdmarily may need:
Account holder name, Billing address, and Email address on account
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-mdmarily's own words
While playing ROBLOX today my grandson Rene who plays under my email *****@***.com was hacked. My grandson uses the user name darkdragonslayer**. The person who hacked him was notiboiyt. He managed to lock Rene out of his account. We quickly submitted a request to change password and were able to get the account back. Is there some way to keep that player out of Rene’s account? He has I friended him. What can we do to avoid this happening again? Thank you.
GetHuman-mdmarily did not yet indicate what ROBLOX should do to make this right.
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