While playing ROBLOX today my grandson Rene who plays under my email *****@***.com was...

GetHuman-mdmarily's customer service issue with ROBLOX from January 2019

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The issue in GetHuman-mdmarily's own words
While playing ROBLOX today my grandson Rene who plays under my email *****@***.com was hacked. My grandson uses the user name darkdragonslayer**. The person who hacked him was notiboiyt. He managed to lock Rene out of his account. We quickly submitted a request to change password and were able to get the account back. Is there some way to keep that player out of Rene’s account? He has I friended him. What can we do to avoid this happening again? Thank you.
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What Do I Do If My Roblox Account Was Hacked?How Do You Change Your Username and Password on Roblox?How Do I Report Missing Robux to Roblox?What Do I Do If My Roblox Account Was Hacked?
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ROBLOX

Customer service issue
Reported by GetHuman-mdmarily
Jan 15th, 2019 - 9 mons ago
I have an issue with ROBLOX too
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Seen by 18 customers so far
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GetHuman-mdmarily started working on this issue
Jan 15th 1:16am