Before contacting them, items GetHuman-sallyvau may need:
Account holder name, Billing address, and Email address on account
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-sallyvau's own words
On January **, ****, my daughter Katie erroneously gave her password to a unknown player and they have assumed her account...Jokegirlhehehe. That night I received an email from you informing me of the email address change to an unknown person and I reverted the account back to me with a new password. Unfortunately, we are still unable to get into her account to delete it permanently. Last emai update change was to an unknown person at *****@***.com. i called my credit card company to discontinue the monthly membership. I fear that this person still has control over her account.**What I would like is for you to completely delete this account permanently. I do not wish to have my email address or anything out there for any hackers to decode my credit card information or assume her identity with her friends. **Please let me know when this has been deleted.**Thank you!*Sally Vaughn****-***-****
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