On January **, ****, my daughter Katie erroneously gave her password to a unknown playe...

GetHuman-sallyvau's customer service issue with ROBLOX from January 2019

21314 similar
0 following
Help with my ROBLOX issue
First: share to improve GetHuman-sallyvau's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-sallyvau's next move: call ROBLOX.
The best way to get your problem resolved is to tap the button below to start calling ROBLOX. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-sallyvau may need:
Account holder name, Billing address, and Email address on account
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-sallyvau's own words
On January **, ****, my daughter Katie erroneously gave her password to a unknown player and they have assumed her account...Jokegirlhehehe. That night I received an email from you informing me of the email address change to an unknown person and I reverted the account back to me with a new password. Unfortunately, we are still unable to get into her account to delete it permanently. Last emai update change was to an unknown person at *****@***.com. i called my credit card company to discontinue the monthly membership. I fear that this person still has control over her account.**What I would like is for you to completely delete this account permanently. I do not wish to have my email address or anything out there for any hackers to decode my credit card information or assume her identity with her friends. **Please let me know when this has been deleted.**Thank you!*Sally Vaughn****-***-****
GetHuman-sallyvau did not yet indicate what ROBLOX should do to make this right.
I have an issue with ROBLOX too
How GetHuman-sallyvau fixed the problem
We are waiting for GetHuman-sallyvau to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common ROBLOX customer problems.
What Do I Do If My Roblox Account Was Hacked?How Do You Change Your Username and Password on Roblox?How Do I Report Missing Robux to Roblox?What Do I Do If My Roblox Account Was Hacked?
Do you have a customer issue as well?
We can help you get ROBLOX's attention and get better help faster. Tap below to get started.
Having ROBLOX issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-sallyvau fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-sallyvau
Jan 14th, 2019 - 9 mons ago
I have an issue with ROBLOX too
Not resolved
Seen by 2 customers so far
Similar issue to 21314 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-sallyvau started working on this issue
Jan 14th 4:01pm