On January **, ****, my daughter Katie erroneously gave her password to a unknown playe...

GetHuman-sallyvau's customer service issue with ROBLOX from January 2019

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The issue in GetHuman-sallyvau's own words
On January **, ****, my daughter Katie erroneously gave her password to a unknown player and they have assumed her account...Jokegirlhehehe. That night I received an email from you informing me of the email address change to an unknown person and I reverted the account back to me with a new password. Unfortunately, we are still unable to get into her account to delete it permanently. Last emai update change was to an unknown person at *****@***.com. i called my credit card company to discontinue the monthly membership. I fear that this person still has control over her account.**What I would like is for you to completely delete this account permanently. I do not wish to have my email address or anything out there for any hackers to decode my credit card information or assume her identity with her friends. **Please let me know when this has been deleted.**Thank you!*Sally Vaughn****-***-****
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What Do I Do If My Roblox Account Was Hacked?How Do You Change Your Username and Password on Roblox?How Do I Report Missing Robux to Roblox?What Do I Do If My Roblox Account Was Hacked?
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ROBLOX

Customer service issue
Reported by GetHuman-sallyvau
Jan 14th, 2019 - 9 mons ago
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GetHuman-sallyvau started working on this issue
Jan 14th 4:01pm