Before contacting them, items GetHuman-trrupp may need:
Account holder name, Billing address, and Email address on account
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-trrupp's own words
Hello, My account Is Jaybug***, and It was hacked yesterday, someone texted me a game and I clicked on it. When everything was loaded up It was like an obby. When I completed it, It said username and password and looked like it was u. It said It would give me **k roux. I put in my info and *seconds later i was logged out. Now I am crying and my password, and email were changed. If you dont believe my story, I could enter some questions about my account. I just really want It back. Please get the account back.
GetHuman-trrupp did not yet indicate what ROBLOX should do to make this right.
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