I purchased Roblox for both of my daughters (LittleMollieMcInvale and Riesiepiesie...

GetHuman1918514's customer service issue with ROBLOX from January 2019

20314 similar
0 following
Help with my ROBLOX issue
First: share to improve GetHuman1918514's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1918514's next move: call ROBLOX.
The best way to get your problem resolved is to tap the button below to start calling ROBLOX. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman1918514 may need:
Account holder name, Billing address, and Email address on account
The issue in GetHuman1918514's own words
I purchased Roblox for both of my daughters (LittleMollieMcInvale and Riesiepiesie***) I purchased the Robux on Friday night and by Saturday morning, when they got up to play the game, both accounts were empty. I've contacted customer support about this two times, one for each account. And then on a separate occasion the next day. I have yet to hear from anyone except for the automated response and I am quite disappointed in the amount of customer service. for the simple fact that both of my children have been playing this game for years and because I have spent more money than I care to admit it with your company. I understand you usually dealing with children but I am a parent and I am pissed. When you take from my children, you take from me and after the amount of money I've spent, I'm a bit disappointed in how quiet you guys have been. Please contact me ASAP. Also now my youngest daughter, (LittleMollieMcInvale) after changing her password twice cannot even get into her account and anymore. It's not working at all.
GetHuman1918514 did not yet indicate what ROBLOX should do to make this right.
I have an issue with ROBLOX too
How GetHuman1918514 fixed the problem
We are waiting for GetHuman1918514 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get ROBLOX's attention and get better help faster. Tap below to get started.
Having ROBLOX issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would ROBLOX email you?
This email address isn't valid
Follow this issue
See how GetHuman1918514 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1918514
Jan 7th, 2019 - a mon ago
I have an issue with ROBLOX too
Not resolved
Seen by 2 customers so far
Similar issue to 20314 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1918514 started working on this issue
Jan 7th 10:35pm