Before contacting them, items GetHuman1914081 may need:
Account holder name, Billing address, and Email address on account
Tip from another customer
Try emailing firstname.lastname@example.org from the email address attached to your ROBLOX account. This is their most responsive channel.
The issue in GetHuman1914081's own words
I purchased a Roblox game card that will not allow me to use - states "Invalid Pin" I have made numerous calls and sent numerous e-mails. I have sent a picture of the game card, receipt from store I purchased it from, given you my account name and phone number. I DO NOT understand why you will not resolve this issue? I will have no choice but to cancel the * other accts my Grandchildren have and discontinue purchasing Robux from you. I have a ticket created : *******. My phone number is ***-***-****.
GetHuman1914081 did not yet indicate what ROBLOX should do to make this right.
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