I purchased a Roblox game card that will not allow me to use - states "Invalid Pin" I...

GetHuman1914081's customer service issue with ROBLOX from January 2019

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The issue in GetHuman1914081's own words
I purchased a Roblox game card that will not allow me to use - states "Invalid Pin" I have made numerous calls and sent numerous e-mails. I have sent a picture of the game card, receipt from store I purchased it from, given you my account name and phone number. I DO NOT understand why you will not resolve this issue? I will have no choice but to cancel the * other accts my Grandchildren have and discontinue purchasing Robux from you. I have a ticket created : *******. My phone number is ***-***-****.
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ROBLOX

Customer service issue
Reported by GetHuman1914081
Jan 7th, 2019 - a mon ago
I have an issue with ROBLOX too
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Seen by 2 customers so far
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Timeline
GetHuman1914081 started working on this issue
Jan 7th 2:46pm