GetHuman1909046's customer service issue with ROBLOX from January 2019
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The issue in GetHuman1909046's own words
Log into and play Roblox ... Hello, I am with my student and he has been unable to access his roblox account for a few weeks. The account email (from what he remembers) is . However, when trying to recover the password in the normal way, it says there is no email associated (though he is absolutely sure this is the account he used.**The username is **I am his tutor, but am with him and his parents so we have access to any information you may need to verify he is the account holder. There were quite a few robux purchases on the account, and we can verify we are the card holders for those purchases as well. The email below (under "How would ROBLOX email you") is my personal email, NOT the email of the account holder.
GetHuman1909046 did not yet indicate what ROBLOX should do to make this right.
Tried resetting password, using known email associated with account, as well as parents email just in case.
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