Roblox card mishap

GetHuman-safaakno's customer service issue with ROBLOX from January 2019

Help with my ROBLOX issue
The issue in GetHuman-safaakno's own words
I was trying to split the $** dollar gift card among my brother nad I ... Roblox, I recently purchased a Roblox card at my nearest Gamestop with $** and the PIN "*** *** ****" I bought it for my brother and I. We were going to share the Robux among ourselves but unfortunately, we didn't know that we can only redeem it on one account. We started with my brother (user: YoItsYousif***" and gave him ***. We were going to give **** to me using the remaining $**.**. I saved up my money so I can treat my siblings but now I can only redeem on my brother's account. My user is "gxlven". If there is any way you can give *** twice to my account and leave the remaining money in the card that would be wonderful.**Thank You for your time.*-Yousif, Raya, Gle
This was especially frustrating because I was only able to redeem robux on * account (which I didn't know) so now I can only give robux to my brother's account.
They could make this right by giving **** robux to my account "gxlven" with the remaining ** dollars in the card and the PIN *** *** ****
I have been a customer for almost * years throughout all my * accounts.
I have tried multiple times to give me and my sister robux even though i knew it was not going to work. We thought of giving all the robux to my brother and then trading the robux to each other but we did not have builder's club. We thought of making a group to so he can send us robux through group funds but that would waste robux.
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ROBLOX

Roblox Gift Card
Customer service issue
Reported by GetHuman-safaakno
Jan 6th, 2019 - 3 mons ago
I have an issue with ROBLOX too
Fixed
Seen by 27 customers so far
Similar issue to 20021 others
0 customers following this
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Timeline
GetHuman-safaakno started working on this issue
Jan 6th 6:15am
GetHuman-safaakno indicated the issue is not fixed yet.
Jan 21st 4:22pm
GetHuman-safaakno indicated the issue is not fixed yet.
Jan 21st 5:58pm
GetHuman-safaakno indicated the issue is not fixed yet.
Jan 22nd 12:31am