I purchased a roblox card for my son and I followed the instructions on the back of the...

GetHuman1889743's customer service issue with ROBLOX from January 2019

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The issue in GetHuman1889743's own words
I purchased a roblox card for my son and I followed the instructions on the back of the roblox gift card and it said $** redeemed... When I went to my sons roblox account from the roblox app I made a purchase for roblox bucks and it used my credit card instead of the gift card. I don't understand how that happened and I'd also like to know where the $** from the gift card I redeemed is at and I do I use it to make a purchase for roblox buck....
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ROBLOX

Customer service issue
Reported by GetHuman1889743
Jan 3rd, 2019 - 4 mons ago
I have an issue with ROBLOX too
Not resolved
Seen by 23 customers so far
Similar issue to 19477 others
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Timeline
GetHuman1889743 started working on this issue
Jan 3rd 7:12pm
GetHuman1889743 shared this issue with friends on Facebook
Jan 3rd 7:13pm