I have a granddaughter who plays on bloxburg. Her name is thepuglove*****. She has purc...

GetHuman1887947's customer service issue with ROBLOX from January 2019

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The issue in GetHuman1887947's own words
I have a granddaughter who plays on bloxburg. Her name is thepuglove*****. She has purchased robux on many occasions and her latest purchases was yesterday where she spent over £**. She asked emerald another user to build her a house. Emerald then told my granddaughter she had to donate all her money as that is how it goes. My granddaughter who is only * felt forced into donating all **,*** she had. I have requested this money back from this girl but I am getting nowhere. I am extremely distraught that my granddaughter has been conned in this way. She loves this game and as said has purchased many times spending hundreds of pounds. Can you please help. ** pound is her Christmas money that she decided to spend on this game. Thanks
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ROBLOX

Customer service issue
Reported by GetHuman1887947
Jan 3rd, 2019 - 4 mons ago
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GetHuman1887947 started working on this issue
Jan 3rd 4:12pm