I bought my daughter a $**.***ROBLOX gift card , and the "Robucks" was never put on her...

GetHuman-lizkalli's customer service issue with ROBLOX from December 2018

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The issue in GetHuman-lizkalli's own words
I bought my daughter a $**.***ROBLOX gift card , and the "Robucks" was never put on her account. Despite us following all of the directions. Now after trying again using the same code on the back of the card and now it says it's already been redeemed. At this point I would either one of two things to resolve this issue is ** Credit my daughter's ROBLOX account for $**.** ** A cash refund if the issue can not be resolved in a timely manner. I do have a receipt from Walmart, where it was originally purchased.
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Customer service issue
Reported by GetHuman-lizkalli
Dec 27th, 2018 - 3 mons ago
I have an issue with ROBLOX too
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Seen by 2 customers so far
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GetHuman-lizkalli started working on this issue
Dec 27th, 2018 9:08pm