I recently had numerous fraudulent charges on my credit card and there are * charges fr...

GetHuman-timnewbo's customer service issue with ROBLOX from December 2018

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I recently had numerous fraudulent charges on my credit card and there are * charges from roblox.com that were also reported as fraudulent. I did authorize both of the charges and I simply didn’t recognize the name since this is the first time I allowed purchases from this account. The kids email addresses are *****@***.com and *****@***.com *I have spoken with both of the boys and they are saying they did NOT receive anything for the $*.** that they paid. Please help me to reinstate access to their accounts. You can contact me at phone number ***-***-**** or ***-***-****. Thank you in advance for your quick attention to this matter. It would be best if I could speak with someone on the phone so I could resolve this matter but if needed you can email me at *****@***.com

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ROBLOX

Customer service issue
Reported by GetHuman-timnewbo
Dec 26th, 2018 - 3 years ago
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Seen by 6 customers so far
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Items needed
Account holder name
Billing address
Email address on account

Timeline

GetHuman-timnewbo started working on this issue
Dec 26th, 2018 8:36pm
GetHuman-timnewbo confirmed the issue is fixed. Hooray!
Dec 26th, 2018 8:36pm