Good evening,**I am writting you to report on online scammer who scammed my daughter. I...

GetHuman-jeriana's customer service issue with ROBLOX from December 2018

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The issue in GetHuman-jeriana's own words
Good evening,**I am writting you to report on online scammer who scammed my daughter. I have attempted to contact roblox over the phone and have not recieved a follow up call back. The incident happend on november *,****. My daughter's user name is: XRainingmidnight. She was approched by a user with the user name : Murdereee. This user messaged her several times while playing the game Murder Mystery. This individual was persistent on having her trade an item. The item in question was the Black Iorn horns. This iten is very expensive and over *k roblox which i spend almost $**.** in roblox so she could purchase this item. This user coached my daughter into a trade and didnt accept the trade but took her item. I would like this item back or to be riembursed for the amount we paid for this item in roblox. I feel this is very poor to allow users to basically still from children and scam them. My daugter is young and this user took advatage of her. I feel the game should have a warning or a feature that cancel the trade if both parties do not accept. The user Murdereee ,should also be banned from roblox as he is a scammer.I have attached a screen shot of the scammers profile and the item that was scammed.
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ROBLOX

Customer service issue
Reported by GetHuman-jeriana
Dec 8th, 2018 - 5 mons ago
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GetHuman-jeriana started working on this issue
Dec 8th, 2018 6:10am