Hacked account

GetHuman-anuririz's customer service issue with ROBLOX from December 2018

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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-anuririz's own words
Get my account back ... Hi, last time I report my account got hack, Victor said that my account (gaseface) didn't verify the email adress. But, how did the gaseface reset password confirmation is on my email then?
That the account has already had an email adress
Recovering my account
Tried to reset my password, but since the email on that account changed I can't do anything. I didn't put my phone number on that account sadly
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Customer service issue
Reported by GetHuman-anuririz
Dec 7th, 2018 - 6 mons ago
I have an issue with ROBLOX too
Seen by 4 customers so far
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Items needed
Account holder name
Billing address
Email address on account
GetHuman-anuririz started working on this issue
Dec 7th, 2018 9:26am
GetHuman-anuririz indicated the issue is not fixed yet.
Dec 7th, 2018 9:54am