My stepson had his account password and email address on file changed by a classmate...

GetHuman1705443's customer service issue with ROBLOX from December 2018

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Account holder name, Billing address, and Email address on account
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1705443's own words
My stepson had his account password and email address on file changed by a classmate.. I have set up a * digit pin on the account before he managed to change it. Recently purchased a **$ roblox card for his account and would like the account reverted back to him so I can make it more secure for him.. The account name is sarniaboy****.. I also have it connected to his Xbox one account I made for him
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ROBLOX

Customer service issue
Reported by GetHuman1705443
Dec 6th, 2018 - 6 mons ago
I have an issue with ROBLOX too
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Seen by 11 customers so far
Similar issue to 14920 others
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Timeline
GetHuman1705443 started working on this issue
Dec 6th, 2018 9:14pm