Hi Team:**I am writing on behalf of my son. My son's roblox account might have been hac...

GetHuman-duke_elt's customer service issue with ROBLOX from December 2018

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The issue in GetHuman-duke_elt's own words
Hi Team:**I am writing on behalf of my son. My son's roblox account might have been hacked today. his account is coolTareef***. *Today, when he was on online a popped up message came and asking for his roblox account password and *threatened him if he failed to provide the password they would destroy the computer.*As he is only * years old and he provided the password and then could not log in to roblox account.* He is now so upset. I tried to reset the password through the password link but failed *I tried with the email address and mobile number many times but unsuccessful , *every times it says that the mobile number and e mail address is not correct. I spent more that an hour but failed and very upset.* we are in Sydney, Australia and could not find any support desk number. Is there any any that you can help us to recover the account and help my little one happy?*your help would be highly appreciated. ***Regards**Hasan
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ROBLOX

Customer service issue
Reported by GetHuman-duke_elt
Dec 6th, 2018 - 6 mons ago
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GetHuman-duke_elt started working on this issue
Dec 6th, 2018 11:42am