My account got hacked and they changed my password and I tried all my passwords I could...

GetHuman1691732's customer service issue with ROBLOX from December 2018

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Before contacting them, items GetHuman1691732 may need:
Account holder name, Billing address, and Email address on account
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1691732's own words
My account got hacked and they changed my password and I tried all my passwords I could think of and it will not work can you plz help me get my account back I had builders club and robux so I also want a refund on my builders club and robux back plz help plz email me back and I have no email or phone number on the account so I can’t change my password plz email me back as soon as possible my name is Brielle by the way
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ROBLOX

Customer service issue
Reported by GetHuman1691732
Dec 4th, 2018 - a mon ago
I have an issue with ROBLOX too
Not resolved
Seen by 7 customers so far
Similar issue to 14730 others
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Timeline
GetHuman1691732 started working on this issue
Dec 4th, 2018 11:58pm