If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-larstov's own words
I was playing a bit of roblox not noticing that my robux had gone missing.**After I noticed that my robux was gone I had gone to my transactions and saw that my account had made a purchase for a shirt for: **.*** robux. The transaction was made on the **th of november purchasing this shirt: https:**www.roblox.com*catalog************RAINBOW-SPARKLE-ADIDAS**I proceeded to go to the group which the transaction was made to, only to find out that the group is owned by: "Unknown" assuming this would be an account that has been terminated of Roblox.**Further more I don't have any history on using scams such as robux generators*links nor with any viruses.**For security I've already changed my e-mail and password and added *-auth security to not let this happen again.**Would it be possible to looked into further more? My Roblox username is BloxilityOfficial.**Kind regards,*Lars
GetHuman-larstov did not yet indicate what ROBLOX should do to make this right.
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