Unauthorized transactions

GetHuman1667227's customer service issue with ROBLOX from December 2018

14333 similar
0 following
Help with my ROBLOX issue
First: share to improve GetHuman1667227's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1667227's next move: call ROBLOX.
The best way to get your problem resolved is to tap the button below to start calling ROBLOX. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman1667227 may need:
Account holder name, Billing address, and Email address on account
Top Tip from another customer
Try emailing info@roblox.com from the email address attached to your ROBLOX account. This is their most responsive channel.
The issue in GetHuman1667227's own words
Nothing. Sleep sctually. ... ** year old son charged $**, $** and $**. We kindly request a refund, have our son's account closed and him blocked*banished from ROBLOX.
Especially frustrating because son purchased without permission
Refund of the $**, having his account closed and him blocked
He's been on ROBLOX since **** and it has been fine up until about * months ago when he started getting obsessed
Research on how to close
I have an issue with ROBLOX too
How GetHuman1667227 fixed the problem
We are waiting for GetHuman1667227 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get ROBLOX's attention and get better help faster. Tap below to get started.
Having ROBLOX issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1667227 fixes it.
This email address isn't valid


In Game Currency
Customer service issue
Reported by GetHuman1667227
Dec 1st, 2018 - 6 mons ago
I have an issue with ROBLOX too
Not resolved
Seen by 5 customers so far
Similar issue to 14333 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1667227 started working on this issue
Dec 1st, 2018 1:27pm