So I can’t get into my account and I’ve tried so many times I think I got hacked my use...

GetHuman1648165's customer service issue with ROBLOX from November 2018

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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1648165's own words
So I can’t get into my account and I’ve tried so many times I think I got hacked my username is Luceanis***** it’s not letting me get into my account and when I tried to reset I realized I didn’t have a Email in my account and the phone number didn’t work now I can play Roblox I had robux on my account my parents paid money for it not fair plz help me get in again if u need pass I can send it but plz plz plz HELP ME!!!!!!!!!********************************
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ROBLOX

Customer service issue
Reported by GetHuman1648165
Nov 28th, 2018 - 9 mons ago
I have an issue with ROBLOX too
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Items needed
Account holder name
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Email address on account
Timeline
GetHuman1648165 started working on this issue
Nov 28th, 2018 8:33pm
GetHuman1648165 indicated the issue is not fixed yet.
Nov 28th, 2018 8:36pm