Before contacting them, items GetHuman1644223 may need:
Account holder name, Billing address, and Email address on account
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1644223's own words
Hello ROBLOX!**I am SKYBLOXGAMERYT, a friend of RapidDant. I am here to tell you that sadly my friend’s account has been hacked by paldakidbuck. He bumped into my friend by accident in a game and he asked my friend if wanted free Builders’ Club. My friend said yes and he asked to be friends with him and brought him to a game which was created by a friend of his. Then he asked for his password. My friend asked him if it was safe and he said yes. Stupidly, my friend gave his password in the game and after a few minutes, it shut down. My friend tried to re-login to his account but paldakidbuck has already changed the password. So now he can’t have any access to his account and my friend and I are worried that paldakidbuck might do something bad to the account. So now I sincerely hope that you will have my friend retrieve his account because this account is very important to him, even me. He was the one who led me into this game. So I will do anything to help him out of this situation. I would really appreciate that you ban that hacker and help us retrieve the account and that my friend has learnt his lesson. I know you are busy but please reply to me ASAP. Thanks a bunch!** Sincerely,* SKYBLOXGAMERYT
GetHuman1644223 did not yet indicate what ROBLOX should do to make this right.
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