Eight yrs old Childs account robbed by adult, disgusting behaviour. So wrong on many levels!

GetHuman-ellaange's customer service issue with ROBLOX from November 2018

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The issue in GetHuman-ellaange's own words
Get it back someone has changed all the details and is using it, absolutely appalling it is my son is so upset as am I ... There has to be something Roblox can do to fix this issue, surely it's illegal for an adult to take advantage of a child or Rob from a child. I can't believe this has happened, my son loves Roblox. He loves getting add ons. He was want more for Xmas. I don't mind him collecting all these things as they make happy. But now he's truly devastated, the recent Robux he added this month were a birthday present. He is only eight years old. If this problem is not solved * rectified he will no longer be using the app. My other child won't be either. As I really think it'd be unacceptable and disappointing if your company Roblox don't have the ability to sort this matter. My kids really love your app, so please don't let them down... thanks
Because my son is only eight years old and this is his favourite game ever!
I want it returned
He's been a customer * years now I'm always buying him Robux as pocket money, he spent a hundred euro this month from his birthday money because he loves it so much and now it gone somehow... I have proof of receipts the lot
I've tried everything possible the number doesn't ring from my location and have emailed many times now this happened about ,*** hours ago
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ROBLOX

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Customer service issue
Reported by GetHuman-ellaange
Nov 28th, 2018 - 9 mons ago
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Timeline
GetHuman-ellaange started working on this issue
Nov 28th, 2018 11:43am