Try emailing email@example.com from the email address attached to your ROBLOX account. This is their most responsive channel.
The issue in GetHuman1619023's own words
But a big head Santa hat on roblox during black friday sales. ... I was on ROBLOX on *****, at *:**, and I wanted to buy the big head Santa hat. I had *** robux, and i bought it for ***. Somehow I bought *, and now I have ***. If I could have my *** robux back, it would be much appreciated. I also think I have two Santa hats, so could you please give me *** robux for it and take the extra one away, while keeping one? The account is GamingRachel*****. This happened around *:** est. Thank you for your time.
I wanted to keep my robux for other things during the sale.
Taking one of the Santa hats, (the account would still have one to go with my big oof head) and refund me *** robux.
I have been playing Roblox for around * years. It is a great game.
I have tried reloading the webpage. I have also emailed you at *:** est.
I have an issue with ROBLOX too
How GetHuman1619023 fixed the problem
We are waiting for GetHuman1619023 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.