My daughter lost access to her original username, via the update process. The only way...

GetHuman-standawa's customer service issue with ROBLOX from November 2018

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The issue in GetHuman-standawa's own words
My daughter lost access to her original username, via the update process. The only way for her to get in was to sign back up with a new username. The original username was "michi*****" but she is now accessing the app by way of "Randomuser***". She would like to gain access under her original username but can’t acess. Is there a way to re-gain access to ‘michi*****’ without losing her friends? Her name is grace Schumaker. Please help....thank you.
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ROBLOX

Customer service issue
Reported by GetHuman-standawa
Nov 23rd, 2018 - 10 mons ago
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Seen by 2 customers so far
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Timeline
GetHuman-standawa started working on this issue
Nov 23rd, 2018 3:08pm