So I went on my account to play bloxburg with a friend from school it said put it in em...

GetHuman1479805's customer service issue with ROBLOX from November 2018

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If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1479805's own words
So I went on my account to play bloxburg with a friend from school it said put it in email so that was what I did but it said wrong email I was like no that is my mom email unleash someone changed it.So when I got my account back all my Robux was gone my builders club was gone I hadn't been on my account for * months and I wasted my builder club time.So can u. Pls buy meh builder club again and Robux cuz I need it my username is iiiTyoki*Thanks.
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ROBLOX

Customer service issue
Reported by GetHuman1479805
Nov 3rd, 2018 - a mon ago
I have an issue with ROBLOX too
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Timeline
GetHuman1479805 started working on this issue
Nov 3rd 7:15pm