When I just came back to my ROBLOX account it was logged out and I tried to put the pas...

GetHuman-sangdao's customer service issue with ROBLOX from October 2018

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If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-sangdao's own words
When I just came back to my ROBLOX account it was logged out and I tried to put the password in that I created but it is saying invalid password my username is princess**lover so I think it has been hacked I have been trying and trying but it keeps saying invalid password and I am pretty sure that I put the correct password in so I am disappointed I don’t want to make a new account because I have ROBUX on the account I am on so please help me
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Customer service issue
Reported by GetHuman-sangdao
Oct 13th, 2018 - 3 mons ago
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Items needed
Account holder name
Billing address
Email address on account
GetHuman-sangdao started working on this issue
Oct 13th, 2018 9:14am
GetHuman-sangdao confirmed the issue is fixed. Hooray!
Oct 13th, 2018 9:15am