Forgot my password, and no password resets. Need manual changes. E-mail left me hanging.

GetHuman-thanhlun's customer service issue with ROBLOX from September 2018

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The issue in GetHuman-thanhlun's own words
I was trying to change my e-mail, but I logged out and realized I forgot my password. ... Forgot my password, and the password resets aren't coming. Tried relaying e-mails and have a certain thing that restricts me. If you can assist me on this, it will be excellent. If you look at the history of the e-mails, you can get the grasp of the situation. Please help me, a simple manual password reset is what I need.
I was frustrated because I originally had a fake e-mail as my first e-mail. I'm wondering why they need the original "account owner", and why they can simply deal with the current account holder.
They can just use a link for my password reset. Or they can manually change my password and give me the password so I can get back in.
I've been a customer * player for * years atleast, this is an account I put thousands of hours into, and to see it just out of my reach it makes me frusttrated.
I've already tried to use varied types of media to get in and link many things. Although I can't do anything.
I have an issue with ROBLOX too
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ROBLOX

My Roblox Account
Customer service issue
Reported by GetHuman-thanhlun
Sep 22nd, 2018 - 2 mons ago
I have an issue with ROBLOX too
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Seen by 8 customers so far
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GetHuman-thanhlun started working on this issue
Sep 22nd 10:30pm