I got an email asking to change my roblox password except I don’t even know what Roblox is.

GetHuman-jolamarc's customer service issue with ROBLOX from September 2018

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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-jolamarc's own words
The problem: I got an email asking to change my roblox password except I don’t even know what Roblox is.
GetHuman-jolamarc did not yet indicate what ROBLOX should do to make this right.
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ROBLOX

Customer service issue
Reported by GetHuman-jolamarc
Sep 20th, 2018 - 9 mons ago
I have an issue with ROBLOX too
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Seen by 26 customers so far
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Timeline
GetHuman-jolamarc started working on this issue
Sep 20th, 2018 11:41am