Group was hacked, we tried doing something about it, here we are.

GetHuman1145735's customer service issue with ROBLOX from September 2018

11 views | 9011 similar | 0 following
Help with my ROBLOX issue
GetHuman1145735's next move: call ROBLOX.
The best way to get your problem resolved is to tap the button below to start calling ROBLOX. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman1145735 may need:
Account holder name, Billing address, and Email address on account
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1145735's own words
Trying to do anything that will get the group back. ... Today while checking roblox groups I found out that the group I was in was hacked and a bunch of group members were given robux. Apparently the group was turned into a store for a different website, the old owner of the group was hacked and apparently he said he is locked out of his account.**Everything is just going down hill and we want it back to normal.***If you need proof of anything you can contact me via Gmail.
Barely anyone is trying to help.
Reverting ownership to the old owner.
Not to long ago, this has never happened to me.
We tried finding their gmail and contacting a store moderator.
How GetHuman1145735 fixed the problem

We are waiting for GetHuman1145735 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common ROBLOX customer problems.
How Do I Verify My Email with Roblox?How Do I Reset My Roblox Password?How Do I Get a Refund from Roblox?How Do I Report a Scammer to Roblox?Is It Possible to Get a Refund on Roblox?
Do you have a customer issue as well?
We can help you get ROBLOX's attention and get better help faster. Tap below to get started.
Having ROBLOX issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1145735 fixes it.
This email address isn't valid

ROBLOX

Customer service issue
Reported by GetHuman1145735
Sep 15th, 2018 - 3 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 9011 others
0 customers following this

Timeline

GetHuman1145735 started working on this issue
Sep 15th, 2018 1:24am
GetHuman1145735 shared this issue with followers on Twitter
Sep 15th, 2018 1:25am

Paying Too Much for Your Plan?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies