If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-jsaysana's own words
My friend said she has a surprise then I asked what was it then she said it’s *M Robux I didn’t believe her , but then I asked is it a prank she said no, then I asked how are you going to give it to me she replies saying “oh idk” I asked her if she has builders club she said no then I said look it up online then she replied saying “GIRL I DONT HAVE BUILDERS CLUB JUST GIVE ME YOUR PASSWORD” it seemed sketchy but she was my friend so I have her my password then I couldn’t log back in then my REAL friend texted her acting like she didn’t know I got hacked she asked “Hi do you wanna play today” THEN THE HACKER PRETENDS TO BE AND REPLIES “Sure” then my friend asked “why did you hack my friend?” She replies saying “idk, I just wanted a better account” now my account is hacked.
GetHuman-jsaysana did not yet indicate what ROBLOX should do to make this right.
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