Account hacked

GetHuman1043455's customer service issue with ROBLOX from August 2018

Help with my ROBLOX issue
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1043455's own words
Her account is locked and disable someone hacked her account ... Hi I put an ticket in this morning my daughter account was hacked i sent an attachment in the email but no respond yet can someone please help my email address *****@***.com her info is katy**** saying her account was deleted by a parent I never deleted her please help at eairler convenice thanks so muchi would like to have her account back active i sent a email with the screen shot that we were sent w i did not autroize any of this
GetHuman1043455 did not yet indicate what ROBLOX should do to make this right.
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ROBLOX

Roblox
Customer service issue
Reported by GetHuman1043455
Aug 27th, 2018 - 4 mons ago
I have an issue with ROBLOX too
Fixed
Seen by 8 customers so far
Similar issue to 8159 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account
Timeline
GetHuman1043455 started working on this issue
Aug 27th 8:16pm
GetHuman1043455 indicated the issue is not fixed yet.
Aug 27th 10:39pm
GetHuman1043455 indicated the issue is not fixed yet.
Aug 27th 10:41pm
GetHuman1043455 indicated the issue is not fixed yet.
Aug 27th 10:42pm
GetHuman1043455 indicated the issue is not fixed yet.
Aug 27th 10:43pm
GetHuman1043455 indicated the issue is not fixed yet.
Aug 28th 9:33pm
GetHuman1043455 indicated the issue is not fixed yet.
Aug 30th 9:31pm