Hello My Name is Kevin Lee Outlaw I was Offline For Wild and Someone Hacked MY Account...

GetHuman1037968's customer service issue with ROBLOX from August 2018

Help with my ROBLOX issue
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1037968's own words
Hello My Name is Kevin Lee Outlaw I was Offline For Wild and Someone Hacked MY Account Called FamousHoopz i tried to Reset Password Finds Out My email got hacked and He Changed Everything On it so i tried to get it back but But I Couldn't Get my email back And I Always Used Roblox's Cards I Don't remember a email I pud In On the Billing Thing he Also Sold my limiteds and I THink He Added A Pin On my account too I just wont my limited and my account back please :(
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ROBLOX

Customer service issue
Reported by GetHuman1037968
Aug 26th, 2018 - 4 mons ago
I have an issue with ROBLOX too
Fixed
Seen by 9 customers so far
Similar issue to 8069 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account
Timeline
GetHuman1037968 started working on this issue
Aug 26th 12:06pm
GetHuman1037968 indicated the issue is not fixed yet.
Aug 26th 12:06pm
GetHuman1037968 indicated the issue is not fixed yet.
Aug 26th 1:10pm
GetHuman1037968 indicated the issue is not fixed yet.
Aug 29th 7:37pm