So my friend recomended to play this game because it gave him free robux.so i thought a...

GetHuman1032704's customer service issue with ROBLOX from August 2018

Help with my ROBLOX issue
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1032704's own words
So my friend recomended to play this game because it gave him free robux.so i thought about it and decided ok ill play it .So i played it and it said in the game type your password your account abd u cant redeem fifteen thousand robux .I did it and right after it said that i could not get the robux because i was in a different region .The n i continued to i could leave game but before i could it logged me out .So i go to log back in and it says my password is incorrect .I entered my password multiple times making sure i had typed right had it all correct and still nothing.Then i pressed forgot password and put my grandma's email in that she said i could use and it said can not find account .So i kept trying amking sure it was right and all until it locked me out of it and wont let me try it .So i just started sobbing because i have put so much time money and effort into my account to make it awesome .So all i 'm asking if i could get it back please .Because roblox is like my best friend .Please get it back for me.
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ROBLOX

Customer service issue
Reported by GetHuman1032704
Aug 24th, 2018 - 4 mons ago
I have an issue with ROBLOX too
Fixed
Seen by 3 customers so far
Similar issue to 7927 others
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Items needed
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Timeline
GetHuman1032704 started working on this issue
Aug 24th 7:13pm
GetHuman1032704 indicated the issue is not fixed yet.
Aug 24th 7:14pm