If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1029085's own words
They’re too many hackers, my brother was on roblox, he had put at least ** dollars into Robux cards and he got hacked, and the very same day I was hacked too. I’m very unhappy with this foul behavior, this hacker stole my brothers money and now we will quit and not recommend roblox to anyone who asks about it if my problem is not solved. I would like the money refunded or we will give horrible reviews on your app and destroy your reputation. Thanks.
GetHuman1029085 did not yet indicate what ROBLOX should do to make this right.
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