username and email do not work. Someone hacked my account and is using it online*my us...

GetHuman-tankthed's customer service issue with ROBLOX from August 2018

Help with my ROBLOX issue
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-tankthed's own words
username and email do not work. Someone hacked my account and is using it online*my username was Wester*X and I need my account password reset.
GetHuman-tankthed did not yet indicate what ROBLOX should do to make this right.
I have an issue with ROBLOX too
How GetHuman-tankthed fixed the problem
Just email roblox the response and say and they’ll give us your option for your first purchase on roblox
Please help with my ROBLOX issue
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ROBLOX

Customer service issue
Reported by GetHuman-tankthed
Aug 22nd, 2018 - a mon ago
I have an issue with ROBLOX too
Fixed
GetHuman-tankthed shared how to fix
Seen by 7 customers so far
Similar issue to 7756 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account
Timeline
GetHuman-tankthed started working on this issue
Aug 22nd 3:30am
GetHuman-tankthed indicated the issue is not fixed yet.
Aug 22nd 4:30am
GetHuman-tankthed indicated the issue is not fixed yet.
Aug 22nd 6:43am
GetHuman-tankthed indicated the issue is not fixed yet.
Aug 22nd 6:45am
GetHuman-tankthed confirmed the issue is fixed. Hooray!
Aug 26th 12:06am