If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1020829's own words
Hello so my cousins acc got hacked sl she was playing water park and this girl said hey do u want vip and her user name was ii*MaryNKayla the girl who hacked her and so my cousin said no its a scam and so the girl said ur getting hack ooh btw my cousins user name was Jayleeana***** this is the user who go hacked and so the next day my cousins acc was hacker and the password was changed and she wasted all of the robux on it she had about *** robux on it and then i added the hacker and had my couisn hacked acc still as a friend and then the acc started talking to me in a languge but it was not real language and then she kept texting me stuff like oh u want vip its not scam and saying oh whats ur pass word and she kept asking crazy stuff and what i would like u to do about it is pls just change the pass word or some how reset it and send me a way to change the password it would me so much if u would help me do it for my couisn. Have a safe and amazing day :)
GetHuman1020829 did not yet indicate what ROBLOX should do to make this right.
I have an issue with ROBLOX too
How GetHuman1020829 fixed the problem
We are waiting for GetHuman1020829 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.