a long time ago an account owned by my sister called coolpikahugirl was hacked and we u...

GetHuman1020784's customer service issue with ROBLOX from August 2018

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The issue in GetHuman1020784's own words
a long time ago an account owned by my sister called coolpikahugirl was hacked and we used my account pikachubetterthanu* to get back in but after about a month we got an email saying they have locked the hacker out and we had to follow the link to get back in but the link said it failed so my sister got locked out of her account when we had sorted the issue, we know the account kimsinger* was the hacker who got in but we had sorted that, we cant get in and every time we email roblox or call or use there help system it never works and we always get random emails saying like we need to see the iTunes when spending on this account but im ** and my sister is ** why are you or them making it so difficult for people there is no good help centre and we cant do anything when getting ignored half of the time the account name is spelt wrong and it is men to be incorrectly spelt as what we do for most account names or passwords
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ROBLOX

Customer service issue
Reported by GetHuman1020784
Aug 21st, 2018 - 3 mons ago
I have an issue with ROBLOX too
Fixed
Seen by 6 customers so far
Similar issue to 7735 others
0 customers following this
Items needed
Account holder name
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Email address on account
Timeline
GetHuman1020784 started working on this issue
Aug 21st 10:07pm
GetHuman1020784 indicated the issue is not fixed yet.
Aug 21st 10:09pm