A player by the name of GREENDIAMONDMASTE has hacked my grandsons account and put a pin...
GetHuman1020408's customer service issue with ROBLOX from August 2018
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Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1020408's own words
A player by the name of GREENDIAMONDMASTE has hacked my grandsons account and put a pin code on my account information and I cannot get into anything. He has taken all of LuluDude* Robux and all his inventory. I keep getting emails from ROBLOX saying that my email has changed from *****@***.com to *****@***.com. This email belongs to GREENDIAMONDMASTE. I have their conversation printed. He manipulated my grandson into telling him personal information. How do I get the account back?
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