My account got banned because they said that I have hacked robux but I didn't know wha...

GetHuman978434's customer service issue with ROBLOX from August 2018

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The issue in GetHuman978434's own words
My account got banned because they said that I have hacked robux but I didn't know what happened because my friend was the one who has been hacking and he eventually got banned on the same day as I did, I tried to get a ban appeal but all ROBLOX said was that they couldn't provide me with any further assistance.For the past two years, my friend has been using my account for the hacking of robux and he always tells me to buy him the gift card because his parents wouldn't allow him to so I would buy the gift card and he would be paid a little more if I lent him my account and bought the card for him, and so I did just to earn a little extra cash but for the past two years, there hasn't been any issues with my account because I didn't know what was happening and soon after, he start giving me free robux and then on *th of July, ****, I received a message saying that I have been banned for that. I have tried appealing many many times after that day but they would not give me back and I don't think they even read my email messages which stated that my friend was the one who hacked the robux and I had nothing to do with it, ROBLOX then asked me to call them and leave a voice message of the dates of purchases and the amount of purchases, but I don't know how much my friend spent and the dates, I wouldn't have known at all. The most I could help them out is the months of purchased, the exact dates, I'm not sure. So, ROBLOX if you're reading this, please return my account back, I've tried everyday, to find ways to get a ban appeal from you guys and hope that you Sir is a kind-hearted soul that would pity a child because of his friend's wrongdoings. My roblox username is FunnyBladexx
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What Do I Do If My Roblox Account Was Hacked?How Do You Change Your Username and Password on Roblox?How Do I Report Missing Robux to Roblox?What Do I Do If My Roblox Account Was Hacked?
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ROBLOX

Customer service issue
Reported by GetHuman978434
Aug 11th, 2018 - a yr ago
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Timeline
GetHuman978434 started working on this issue
Aug 11th, 2018 6:33am
GetHuman978434 indicated the issue is not fixed yet.
Aug 11th, 2018 9:22am
GetHuman978434 indicated the issue is not fixed yet.
Aug 12th, 2018 9:25am
GetHuman978434 indicated the issue is not fixed yet.
Aug 19th, 2018 3:40pm