Before contacting them, items GetHuman-heidicak may need:
Account holder name, Billing address, and Email address on account
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-heidicak's own words
my best friend had a really good account and one day he was on a game and a guy asked for his password so he can give my friend robux so my friend gave the guy his password and he stole the account by changing the password! he was so upset so i was determined to find out the new pass that the hacker changed it too and never found it! i found out u can do this and here i am now i hope u can help my friend!*the hackers name:bootrp my friend hacked account:robloxrox****
GetHuman-heidicak did not yet indicate what ROBLOX should do to make this right.
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