I keep getting hacked. Stuff from my inventory has been removed. Since I am on XBox I...

GetHuman940179's customer service issue with ROBLOX from August 2018

Help with my ROBLOX issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman940179's own words
I keep getting hacked. Stuff from my inventory has been removed. Since I am on XBox I cannot get proof of me owning those items. But I am telling the absolute truth. Me and my friend keeps getting signed off, my friends have been removed, some blocked. And somehow the hackers have gotten past *-step. My pin has been removed as well and I change my password every morning for this to not happen. Along with my avatar being changed. I have had *** outfits and those have all been deleted. I was hoping you guys could use an IP address hack or something for this account: DarkAngelHeart****. I live in Port Colborne Onario. If there are other IP addresses using this please ban them from using my account. Other than one in Simsbury, Connecticut. USA. and Tallehasse, Florida, USA. those * places I have * extremely close friends who I trust with my account. But I've gotten emails for a code from Alberta.
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ROBLOX

Customer service issue
Reported by GetHuman940179
Aug 1st, 2018 - 9 mons ago
I have an issue with ROBLOX too
Fixed
Seen by 3 customers so far
Similar issue to 6527 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account
Timeline
GetHuman940179 started working on this issue
Aug 1st, 2018 9:10pm
GetHuman940179 indicated the issue is not fixed yet.
Aug 1st, 2018 9:19pm