I have * accounts I would like to recover. "smokescreen**" and "quistionablebumblebee...

GetHuman912949's customer service issue with ROBLOX from July 2018

5929 similar
0 following
Help with my ROBLOX issue
GetHuman912949's next move: call ROBLOX.
The best way to get your problem resolved is to tap the button below to start calling ROBLOX. We will check on you later to see if it's fixed or needs to be escalated.
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman912949's own words
I have * accounts I would like to recover. "smokescreen**" and "quistionablebumblebee". What happened to "smokescreen**" was that me and my close friend got in an argument and because we were so close we exchanged passwords beforehand. After the argument we hacked one another and he changed my password. He forgot it too, but felt regretful and gave me his account. I would want this account back because I have some valuable (well at least to me) items. What happened to my "quistionablebumblebee" account was quite simple. I was * and I forgot the password. I would like for that account back because it's quite old and that would give some sort of verification to others who doubt me. My new account is "longstoryshort**" and was my friends old one, he gave it to me as a way to pay back for what he did. So I would greatly appreciate it if you could return my account to me.
GetHuman912949 did not yet indicate what ROBLOX should do to make this right.
I have an issue with ROBLOX too
How GetHuman912949 fixed the problem
We are waiting for GetHuman912949 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get ROBLOX's attention and get better help faster. Tap below to get started.
Having ROBLOX issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman912949 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman912949
Jul 24th, 2018 - 10 mons ago
I have an issue with ROBLOX too
Seen by 2 customers so far
Similar issue to 5929 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Account holder name
Billing address
Email address on account
GetHuman912949 started working on this issue
Jul 24th, 2018 6:52pm
GetHuman912949 indicated the issue is not fixed yet.
Jul 26th, 2018 2:30am