I have * accounts I would like to recover. "smokescreen**" and "quistionablebumblebee...

GetHuman912949's customer service issue with ROBLOX from July 2018

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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman912949's own words
I have * accounts I would like to recover. "smokescreen**" and "quistionablebumblebee". What happened to "smokescreen**" was that me and my close friend got in an argument and because we were so close we exchanged passwords beforehand. After the argument we hacked one another and he changed my password. He forgot it too, but felt regretful and gave me his account. I would want this account back because I have some valuable (well at least to me) items. What happened to my "quistionablebumblebee" account was quite simple. I was * and I forgot the password. I would like for that account back because it's quite old and that would give some sort of verification to others who doubt me. My new account is "longstoryshort**" and was my friends old one, he gave it to me as a way to pay back for what he did. So I would greatly appreciate it if you could return my account to me.
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ROBLOX

Customer service issue
Reported by GetHuman912949
Jul 24th, 2018 - 10 mons ago
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Items needed
Account holder name
Billing address
Email address on account
Timeline
GetHuman912949 started working on this issue
Jul 24th, 2018 6:52pm
GetHuman912949 indicated the issue is not fixed yet.
Jul 26th, 2018 2:30am